SWPH Finalizing Process for Rebooking Second Dose Appoointments
Media Release
May 31, 2021
On May 28, the Ontario government announced those aged 80 and older would become eligible to re-book an earlier second dose appointment for the COVID-19 vaccine through the provincial booking system.
However, because Southwestern Public Health uses a custom booking system, a new process is required to help those eligible to re-book their existing appointment as efficiently as possible.
This process is expected to be finalized by June 7 or earlier, timed with our neighbouring Middlesex-London Health Unit which shares the same booking system.
Southwestern Public Health is also evaluating additional methods to re-book appointments for those eligible, particularly for priority healthcare workers, those aged 80 and older, and those eligible due to specific high-risk health conditions. This will allow those currently eligible to have more options available for re-booking a second dose quickly and prepares for future groups to re-book an earlier second dose if and when they become eligible.
“We are committed to delivering customer-focused solutions to make booking a vaccine appointment as easy as possible. Making changes to our existing system requires significant changes to scheduling processes already in-place, so we want to make sure we get it right,” says Jaime Fletcher, Program Manager of the Southwestern Public Health COVID-19 Vaccination Task Force. “Please do not attempt to reschedule your second appointment online or by telephone until we have communicated the updated method.”
Southwestern Public Health is currently in the process of vaccinating people aged 12 and older. There is a very high demand for vaccination appointments and supply remains limited. Eligible individuals interested in an earlier second dose appointment are encouraged to keep their existing appointment if it is in June.
Media Contact:
Megan Cornwell
Communications | Southwestern Public Health
M: 519-320-0819
mcornwell@swpublichealth.ca